Terms of Service
Effective April 20, 2026
1. Acceptance of Terms
By downloading, installing, or using the Socio mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the App.
These Terms apply to all users of the App, including customers who place orders and merchants who fulfill them.
2. About Socio
Socio is a platform that connects customers with local merchants for ordering products and services. We provide the technology that facilitates order placement, communication, and coordination between parties. Socio is not a party to the transactions between customers and merchants.
3. User Accounts
To use Socio, you must create an account. You are responsible for:
- Providing accurate, current, and complete information during registration
- Maintaining the security and confidentiality of your account credentials
- All activities that occur under your account, whether or not you authorized them
- Notifying us immediately if you suspect unauthorized use of your account
You must be at least 13 years old to create an account. By creating an account, you represent that you meet this requirement.
4. Acceptable Use
You agree not to use Socio to:
- Violate any applicable law or regulation
- Submit fraudulent, misleading, or fictitious orders
- Impersonate any person or entity, or misrepresent your affiliation
- Interfere with or disrupt the App's infrastructure or functionality
- Harass, threaten, or abuse other users, merchants, or our staff
- Use automated systems, bots, or scrapers to access the App
- Circumvent, disable, or interfere with security-related features of the App
- Upload or transmit malicious code, viruses, or harmful content
5. Orders and Transactions
When you place an order through Socio, you agree to pay the total amount displayed at checkout, including the cost of items, applicable taxes, and any delivery or service fees.
For customers: You are responsible for reviewing order details before confirming. Once confirmed, orders are communicated to the merchant for preparation and fulfillment.
For merchants: By accepting orders through Socio, you agree to fulfill them accurately and promptly. You are responsible for the quality, safety, and legality of products and services you provide.
Socio's role: We facilitate the platform and communication between parties. We are not a seller, reseller, or provider of the products or services ordered through the App. Any disputes about the quality or delivery of products or services should be resolved directly between the customer and the merchant.
6. Cancellations and Refunds
Order cancellations and refunds are governed by the individual merchant's policies, as communicated within the App. Socio may, at its discretion, facilitate cancellations and refunds in accordance with these policies and applicable consumer protection laws.
7. Intellectual Property
The App and its original content (excluding user-submitted content), features, and functionality are and will remain the exclusive property of Socio and its licensors. The App is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent.
8. User-Submitted Content
By submitting content to the App (such as profile information, reviews, or messages), you grant Socio a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute that content solely for the purpose of operating and improving the App. You are responsible for ensuring that your submissions do not violate any third-party rights or applicable laws.
9. Limitation of Liability
To the maximum extent permitted by law, Socio provides the App on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. We do not guarantee that the App will be uninterrupted, secure, or error-free.
In no event shall Socio, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, or other intangible losses, resulting from your access to or use of (or inability to access or use) the App.
10. Indemnification
You agree to defend, indemnify, and hold harmless Socio and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the App or your violation of these Terms.
11. Account Termination
We may suspend or terminate your account, without prior notice or liability, for any reason, including without limitation if you breach these Terms.
You may delete your account at any time through the App's settings. Upon deletion, your access to order history, chat history, and other account data will be permanently removed within 30 days.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the App shall first be attempted to be resolved through good-faith negotiation. If resolution is not reached within 30 days, the dispute shall be settled through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, conducted in English.
13. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Continued use of the App after the effective date of any changes constitutes your acceptance of the revised Terms.
14. Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish its objectives to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.