Privacy Policy

1. Information We Collect

When you use Socio, we collect information that helps us provide and improve our services:

• Account information — name, email address, phone number, and profile details you provide during sign-up.
• Order and transaction data — details of orders you place or fulfill through the app, including items, quantities, pricing, and delivery status.
• Device information — device type, operating system version, and push notification token used to deliver order updates and alerts.
• Usage data — how you interact with the app, including screens visited, features used, and actions taken.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services
• Process your orders and facilitate communication between you and merchants
• Send you push notifications about your orders, deliveries, and account activity
• Provide customer support and respond to your inquiries
• Detect, prevent, and address fraud, abuse, and security issues
• Improve and develop new features based on how our services are used

3. Information Sharing

We do not sell your personal information. We may share your data in the following circumstances:

• With merchants — order details necessary to prepare and deliver your order, such as items ordered, delivery address, and your first name.
• With service providers — trusted third parties that help us operate the platform (cloud hosting, push notification delivery, analytics). These providers are contractually bound to protect your data and use it only for the purposes we specify.
• For legal requirements — when required by applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our users or the public.

4. Data Storage and Security

Your data is stored with industry-standard encryption in transit (TLS) and at rest. We implement appropriate technical and organizational measures — including access controls, audit logging, and regular security reviews — to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will remove or anonymize your personal data within 30 days, except where we are required to retain certain information for legal, accounting, or regulatory reasons (such as transaction records for tax compliance).

6. Your Rights

Depending on your location, you may have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain types of processing
• Receive your data in a portable, machine-readable format
• Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us at the email below. We will respond to your request within 30 days.

7. Children's Privacy

Socio is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

8. Changes to This Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you through the app or by email before the new policy takes effect. Your continued use of Socio after any changes constitutes acceptance of the updated policy.